frequently asked questions
We know how hard it is to order stuff online, here’s our most frequently asked questions. Feel free to contact us at firstname.lastname@example.org if you have any additional questions.
What size do I order?
As you know, heads come in a variety of sizes! We have measured lots of cute kiddo’s heads and these measurements are an average:
Sizing (measurements are taken around the head like a headband):
Newborn: 13-14.5 inches
0-3 months: 14.5-15.5 inches
3 months-9 months: 15.5-17 inches
9 months-18 months: 17-18.5 inches
18 months-4 years: 18.5-20 inches
4 years-6 years: 20.5-21 inches
The fit of each bonnet will overlap a bit between the sizes.
How soon will I get my bonnet?
We will get your rōz bonnet to you as soon as we can! Since all orders are custom made – nothing is done until we receive payment. Once we get payment, we will get your bonnet to the Post Office within in 7 business days. Then it’s an average of 2-5 business days for the bonnet to arrive to you.
How much is shipping? Do you ship internationally?
For shipping within the US, we charge $3 for the first bonnet and an additional $1 for bonnets after that.
Shipping Prices for the US: 1 bonnet – $3 Shipping, 2 bonnets – $4 shipping, 3 bonnets – $5, 4-10 bonnets – $6 shipping. If you are interested in more than 10 bonnets please contact us at email@example.com.
Shipping Prices for International Orders: 1 bonnet – $15, 2 bonnets – $18, 3 bonnets- $21, 4 bonnets – $24, 5 bonnets – $27, 6-10 bonnets – $30. If you are interested in more than 10 bonnets please contact us at firstname.lastname@example.org.
Can I get my bonnet any faster?
We understand that sometimes you need something sooner. We have set aside time each week to sew bonnets, we will try to work with you but we do charge a $10 rush fee and you will also be billed for the expedited shipping charges. Please email us at email@example.com to discuss.
How can we decide out of all your fabric options?
We strive to offer a service to individuals who like to be unique and one of a kind! We love dressing up our littles in things that are uniquely us. We buy only a limited amount of fabrics and we search for quality vintage fabrics. We want your rōz bonnet to be one of a kind!
What if I want to return my bonnet?
Our Exchange Policy:
Unwashed, unworn, & unused bonnets may be exchanged for shop credit within 2 weeks of date received.
Customers are responsible for paying for the shipping charges on their exchange.
As soon as we receive your bonnet, your exchange will be processed & shipped out within 7 business days. No exchanges on sale items.
All of rōz items are not to be left alone with a baby or toddler. Do not allow a baby or toddler to sleep in any rōz products. All babies and toddlers should always be supervised while wearing any rōz products. Please do not allow your child to put any part of our products in his/her mouth. rōz assumes no liability for injury, medical issues, or death resulting from product misuse.